Client Bill of Rights and Responsibilities

Purpose

The purpose of the Bill of Rights and Responsibilities is to define the responsibilities of all WCYR clients before, during and after receiving services. The goal is to ensure that WCYR clients have a positive experience.

Intent

The intent of this Bill is to assert and promote the dignity and worth of all who use WCYR services. The Client Bill of Rights is intended to emphasize the rights of clients rather than organizational convenience.

The Board of Directors of WCYR endorse the Client Bill of Rights and, in doing so, create the expectations that all WCYR staff, volunteers and students, will respect and uphold the Client Bill of Rights, and will promote awareness and understanding of the Client Bill of Rights.

Client Rights

As a client, you have the right to:

  • Receive services in a respectful manner and to be free from physical, sexual, mental, emotional, verbal, and financial abuse by the provider

  • Receive services in a manner that respects your dignity and privacy and promotes autonomy and participation in decision making

  • Receive services in a manner that recognizes and is sensitive to your individuality

  • Receive services free from discrimination on any ground of discrimination prohibited by the Human Rights Code or the Canadian Charter of Rights and Freedoms

  • Receive services in a culturally safe manner for those who identify as First Nations, Metis or Inuit

Client Responsibilities

As a client:

  • You understand WCYR has a zero-tolerance policy for any abusive behaviour, including (but not limited to): intimidation, harassment, racist remarks/behaviours, discriminatory remarks and/or behaviour against someone’s sexual identity, appearance, barriers and/or languages spoken.

  • You will be respectful to clients, visitors, and staff

  • You will keep track of and look after your personal property and valuables while using WCYR services